missing funds I won 23,771.87BCD playing Aztec slots and it just disappeared after game crashed

[Tippiie]

So ask the title said I started with about 8-9$ of Bonus BCD and won $23,771.87 USD but then the game crashed and my account zeroed out and now I don’t know what to do I have videos of me winning and going to my profile and it’s all viewable on my bill it says bonus unlocked then -23,771.87 then under that 0 I don’t know what to do in this situation if anyone can help me figure it out I can upload the 2 videos I have too if needed but honestly every thing is in my transaction bills 

[Mary_bcgame]

19 minutes ago, Tippiie said:

So ask the title said I started with about 8-9$ of Bonus BCD and won $23,771.87 USD but then the game crashed and my account zeroed out and now I don’t know what to do I have videos of me winning and going to my profile and it’s all viewable on my bill it says bonus unlocked then -23,771.87 then under that 0 I don’t know what to do in this situation if anyone can help me figure it out I can upload the 2 videos I have too if needed but honestly every thing is in my transaction bills 

Congratulations on your win!
We’re thrilled to hear about your achievement. However, for technical issues like the one you’re experiencing, we recommend contacting the live chat support team directly on the site. They will assist you in reviewing your transactions and finding the best solution.

Please make sure to include the videos and complete details of your transactions to help the support team address the issue more quickly and effectively.

[Tippiie]

I tried but it seems like they don’t understand what happened either I’m gonna keep trying I just thought maybe there might be a support user or mod here that could help me raise the issue to get it resolved 

[Hrxldetjwtac]

This is a scam I think im still losing all my money and bonus

They block me on chat just for a joke I dont know how can they welcome people here.......

[Mary_bcgame]

13 hours ago, Hrxldetjwtac said:

This is a scam I think im still losing all my money and bonus

They block me on chat just for a joke I dont know how can they welcome people here.......

i'm sorry to hear about your frustration. Please understand that maintaining a safe and respectful environment is our top priority, and actions such as bans are only taken when room chat rules are violated.

If you believe the ban was a misunderstanding, we encourage you to reach out with more details or contact [email protected]
We’ll be happy to review the situation and clarify any concerns.

We value all members and strive to ensure the group remains welcoming for everyone who follows the rules. Let’s work together to resolve this!

[BangersAndHash]

Has this been resolved o acknowledged yet? I am facing a similar issue and support has been saying anything and everything to avoid the issue